Digital Efficiency Consulting Group
Small Improvements Create Real Change
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Questions & Answers

A collection of common questions about workflow diagnostics, operational efficiency, and how Digital Efficiency Consulting Group works with organizations to uncover bottlenecks and improve execution.

DECG Workflow Diagnostic Insight
Small workflow improvements often produce larger financial impact than major system changes.
What are workflow diagnostics?
What is DECG, in plain English?
What kind of companies is DECG a strong fit for?
What types of workflow bottlenecks and inefficiencies do you typically uncover?
Why use DECG instead of just improving things internally?
What makes DECG different from other consulting firms?
Do you push software or specific vendors?
Do you recommend software at all?
How do you avoid bias if you have experience with certain platforms?
What if our best option is “do nothing” for now?
Can you help us talk to vendors without becoming the implementer?
How does the discovery process work, and what happens before we talk?
How should we prepare to get the most value from discovery?
How does a workflow diagnostics engagement operate day-to-day?
Will our team be disrupted during the work?
What do we receive at the end of an engagement?
How do you prioritize recommendations—what’s the framework?
What information and materials will you ask for?
How do you handle confidentiality and sensitive information?
How does pricing work if you don’t list dollar amounts?
What is ongoing advisory (retainer) support, and how does it work?
What makes DECG qualified to advise on efficiency and operations?
What if we’re not a fit—or the best answer is “don’t change anything yet”?
What actually happens during a workflow diagnostic?
How long does a typical engagement take?
Do you work with small companies or only large enterprises?
How involved does our team need to be?
What information do you need before starting a diagnostic?
How do consulting engagements get priced?
How do we know if the improvements will justify the cost?
What kind of results do clients typically see?
What happens if the diagnostic finds no major issues?
Do you implement the solutions you recommend?
Can you work alongside our internal team or existing consultants?
What if our processes involve multiple departments or systems?
Do we need to buy new software to fix workflow problems?
Can workflow improvements happen without automation?
How do you evaluate different tools or platforms objectively?
What types of organizations benefit most from workflow diagnostics?
Is this helpful if we are already using modern tools?
Can this work if our processes are mostly manual today?
What if our team disagrees about where the problems are?
What happens after the diagnostic is complete?
Do we need a new WMS/ERP to fix this?
How disruptive is the engagement?
What if we already have SOPs?
Can you help with dashboards and KPI triggers?
How fast can we see improvements?
What types of distribution operations are the best fit?
Do you work with CRM, ERP, POS, and accounting systems?
Can this help a small business too?
How do you measure success?
What’s the fastest win in quote-to-cash?
What’s the difference between workflow diagnostics and process mapping?
How long does SOP development take?
Can SOPs be customized by role?
Do you provide SOP templates?
Do you write SOPs even if the process is messy?
Where should SOPs live?
Can you help with training too?
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