ARTICLE
Stop Blaming the User for a Design Problem
This entry is part 4 of 4 in the series The Invisible Workflow SeriesWhen people do not follow a process, organizations often reach for the same explanations. They were not trai…
Explore the Operations Knowledge Base
Search frequently asked questions, articles, and case studies about workflow diagnostics, operational efficiency, and process improvement.
Operational Articles
Insights on workflow design, operational clarity, and execution.
Short practical articles explaining common workflow breakdowns, operational blind spots, and improvement strategies. You can browse the full library of insights in our Efficiency Field Notes article archive.
SERIES
The Invisible Workflow Series
Explore the hidden gap between documented processes and how work actually gets done. This series examines customer behavior, employee workarounds, workflow friction, and the operational clues organizations often miss.
ARTICLE
Anatomy of a Workflow
A workflow can look healthy from the conference room while employees spend every day navigating exceptions, duplicate work, and competing versions of the truth. Using the fictio…
Operational Tools
Workflow Improvement Tools for Identifying Operational Bottlenecks
Practical guides and diagnostics designed to help leadership teams identify inefficiencies, reduce manual work, and stabilize execution.
Workflow Health Check
A quick operational diagnostic that helps identify workflow bottlenecks, approval delays, and manual process friction inside growing organizations.
Download the Workflow Health Check →Workflow Blueprint
A structured guide that walks leaders through diagnosing workflow breakdowns, mapping bottlenecks, and designing a practical improvement blueprint for their organization.
Download the Workflow Blueprint →Process Complexity Calculator
A quick operational assessment that measures how complex a workflow has become based on teams, approvals, handoffs, and systems involved.
DECG Workflow Diagnostic Insight
The difference between busy teams and productive teams is usually the workflow behind the work.
Case Studies
Real operational improvements in real organizations.
Examples of workflow redesign, operational diagnostics, and efficiency improvements delivered through DECG engagements.
When the Bottleneck Is the Front Door - GPS
Identifying hidden operational constraints inside a growing distribution environment and redesigning workflow visibility.
View Case Study →Building on a Broken Foundation - Lego
Mapping real production flow and uncovering coordination gaps slowing throughput across teams.
View Case Study →When the Machine Stops Working - IBM
Reducing order friction and improving operational visibility across multiple teams involved in the quote-to-cash process.
View Case Study →
PERSPECTIVE ALIGNMENT
Sometimes the missing tool is a different perspective.
Perspective can affect how people understand the same process, decision, customer, or problem. DECG offers two ways to bring Perspective Alignment into an organization depending on what the team actually needs.
Perspective in Practice helps teams learn and experience the Perspective Alignment framework through keynote presentations, interactive classroom sessions, and facilitated breakout workshops.
Team Perspective Alignment Coaching begins with a real issue already facing the team. Rather than practicing the framework through an exercise, the team works through different perspectives surrounding an actual situation, decision, relationship, or point of friction.
