Our Services
Vendor-neutral workflow diagnostics, stabilization, and execution-ready roadmaps designed to improve operational clarity without disrupting what already works.
The bottleneck usually isn’t the people. It’s the workflow.
Led by an operations practitioner with 25+ years improving workflows across manufacturing, distribution, and service organizations.
Companies experiencing operational friction often assume they need “operations consulting.” In reality, there are several different approaches to solving operational problems — and each begins at a different level.
Many firms focus on organizational structure or efficiency programs. Those can be valuable, but they often assume the underlying workflow problems are already understood.
DECG starts earlier. Before recommending new systems, new roles, or new processes, we diagnose how work actually flows through the organization. That means examining handoffs, identifying bottlenecks, and uncovering where tasks slow down, repeat, or disappear. Learn how the DECG diagnostic process works →
This diagnostic approach provides clarity before companies invest in major operational changes.
| Consulting Approach | Primary Focus |
|---|---|
| Organizational Strategy | Structure, leadership roles, operating models |
| Lean / Efficiency Consulting | Cost reduction and throughput improvement |
| Independent Operators | Industry expertise and leadership guidance |
| DECG – Workflow Diagnostics | Understanding how work actually flows across teams, systems, and processes |
Once the workflow is clearly understood, companies can make smarter decisions about process improvements, technology investments, and operational structure.
Comprehensive review of software stack, licensing, permissions, integrations, reporting structures, and documentation integrity.
End-to-end evaluation of the customer journey to uncover friction, delays, communication gaps, and hidden cost drivers.
Focused workflow diagnostic of one critical process to identify bottlenecks, redundancy, handoff issues, and improvement opportunities.
Comprehensive workflow diagnostic across departments to identify bottlenecks, improve alignment, and restore operational visibility.
Vendor-neutral analysis of tools, contracts, and usage to ensure you’re paying for value, not shelfware.
Clear visual workflow mapping with defined ownership, inputs, outputs, and decision points.
Standard Operating Procedure creation, restructuring, and clarity refinement to reduce tribal knowledge.
Redesigning inefficient workflows based on diagnostic findings to create stable, measurable systems without disrupting existing operations.
Pinpointing manufacturing process bottlenecks and efficiency constraints and building execution-ready solutions.
Example outcome: A manufacturing operation replaced paper-based QA checks with digital checkpoints and tray scanning, eliminating manual paperwork and saving hundreds of labor hours each year.
Perspective Alignment helps people recognize what they see differently, understand where perspectives overlap, and determine what to do next. DECG offers two ways to bring that work into an organization depending on whether the goal is education or application.
Perspective in Practice introduces teams to the Perspective Alignment framework through facilitated learning, conversation, exercises, and shared exploration.
Available as a keynote, classroom session, or facilitated workshop,
it gives participants a shared language for recognizing different
perspectives and applying the framework more intentionally.
Team Perspective Alignment Coaching begins with a real situation, decision, relationship, or point of friction already facing the team.
The conversation focuses on what people see differently, where
perspectives overlap, and how shared understanding can lead to
clearer decisions and practical action.
Workflows do not operate independently of the people inside them. Different assumptions, experiences, and interpretations can influence decisions, handoffs, customer experience, and how work is actually carried out. Understanding those perspectives can be just as important as understanding the process itself.
Phased improvement plans designed for practical implementation, not PowerPoint shelf decoration.
Identifying operational and technical inefficiencies that impact margins.
Ensuring systems, permissions, and reporting structures are compliant and understandable.
Many consulting firms begin engagements with large operational transformation projects or organizational restructuring. Those approaches can be valuable, but they often require significant financial commitment before the real workflow constraints are fully understood.
DECG takes a different approach. Engagements are structured in phases so organizations can first identify where operational friction actually exists, review the findings, and then decide whether deeper improvement work is justified. See the full DECG process →
This phased structure allows leadership to make informed decisions at each step rather than committing to large consulting engagements before the underlying workflow issues are clearly understood.
Investment: No cost
A short introductory conversation to understand the workflow, the challenges the organization is experiencing, and whether a deeper diagnostic investigation would be useful.
The goal is simple: determine whether a Diagnostic Investigation would provide meaningful value before any paid work begins.
If the situation sounds familiar, a short discovery conversation is the easiest way to determine whether a Diagnostic Investigation would be useful.
Schedule a Discovery Call →Typical investment: $1,500 – $5,000
This phase is a structured operational investigation designed to determine whether meaningful workflow inefficiencies or process breakdowns exist.
DECG conducts targeted interviews, workflow walkthroughs, and operational observations to understand how the process actually functions in practice.
This phase does not include solutions or implementation planning. Its purpose is to provide leadership with clear operational facts before deciding whether deeper improvement work is warranted.
Investment: Scoped based on workflow complexity
If the Diagnostic Investigation confirms meaningful opportunities for improvement, DECG develops a detailed Efficiency Blueprint.
This work translates investigation findings into a structured operational roadmap leadership can use to guide improvements.
From experience, a typical single-workflow engagement requires approximately 60–70 hours of analysis and blueprint development, depending on workflow complexity and operational variables involved.
The blueprint provides prioritized recommendations, workflow redesign guidance, impact estimates, and a phased sequence for implementation.
Investment: Hour blocks purchased as needed
As organizations begin implementing improvements, operational questions and adjustments often arise.
DECG provides advisory support through pre-purchased consulting hour blocks. Advisory work is typically billed at $225 per hour.
This allows leadership teams to validate implementation decisions, adjust improvement plans, and resolve workflow questions as operational changes are executed.
A sample of the feedback David and Digital Efficiency Consulting Group receive from partners, clients, and industry leaders.
"If you're looking to partner with someone who sees opportunities before most others do, David is the person to call. Long before strategic alliances became common in our industry, David approached us with a forward-thinking idea that ultimately created meaningful value for both of our organizations. His ability to recognize how the business environment was evolving, combined with a practical approach to building partnerships that benefit everyone involved, made the collaboration extremely successful. When challenges came up, David’s depth of knowledge and clear direction helped keep the work moving forward and focused on the right outcomes. David brings a rare mix of strategic thinking and real-world operational understanding. Organizations that work with him through DECG can expect thoughtful collaboration, smart ideas, and a partner who genuinely wants to help their business succeed."
"David has a remarkable ability to dig into data and uncover issues that others simply overlook. During one review of our operational reports and datasets, he identified a problem that had been quietly impacting our revenue for quite some time. We had originally waived a discount loss fee to support members during a difficult period, but over time the charge was never consistently reactivated. By identifying the issue and helping us correct the process, David helped restore a revenue stream that ultimately increased revenue from that area by more than 280%. That improvement allowed us to reinvest in systems and services that ultimately benefited our members. What makes David particularly valuable is his ability to combine analytical thinking with practical solutions. He doesn’t just identify problems — he helps organizations understand them and implement improvements that have a lasting impact. Any organization working with David through DECG can expect thoughtful analysis, clear recommendations, and measurable results."
These answers explain how engagements are structured, how we approach workflow diagnostics, and what you can expect as we identify and improve operational inefficiencies.
Workflow diagnostics is the process of examining how work actually moves through an organization to identify operational bottlenecks, inefficient handoffs, unnecessary approvals, and data breakdowns that slow execution.
Rather than focusing only on high-level strategy, workflow diagnostics analyzes the real day-to-day workflows teams use to complete work. The goal is to uncover where time is lost, where work becomes stuck, and which practical changes will improve efficiency without creating unnecessary disruption.
If you want to see how this approach works in practice, explore our Workflow Diagnostics Services or review the Efficiency Roadmap that guides most engagements.
Digital Efficiency Consulting Group (DECG) is an advisory firm that finds the hidden “time leaks” that create rework, delays, and decision fog. We map how work actually moves across teams, pinpoint where it breaks, and turn that into a clear, prioritized plan (see our workflow diagnostics audit for details).
If you want the quick “how we work” version, jump to our Efficiency Roadmap section. If you want the high-level overview first, start at About DECG.
DECG is a strong fit for organizations with real operations: handoffs between teams, exception handling, compliance constraints, and leadership reporting that has to be right. If you have capable people but work still gets “stuck” in the cracks, that’s our favorite kind of puzzle.
For the most common engagement types (and where you’d likely start), see Services. If you’re unsure, the Contact section is the easiest next step.
Before starting a workflow diagnostic, we typically review any existing documentation that explains how the process is supposed to work and how it is supported by your systems.
This may include standard operating procedures (SOPs), process documentation, system workflows, and any diagrams that describe how work moves through the organization.
We also review the reports, dashboards, or metrics the team uses to monitor the process. These often reveal where delays, rework, or bottlenecks are already visible.
Finally, we speak with the people who perform or manage the work to understand where friction appears in daily operations.
The combination of documentation, system context, reporting, and real-world experience provides the baseline needed to begin mapping the workflow accurately.
Here are five core differences:
In short: We optimize for efficiency and outcomes, not billable time. If you want the process in one place, see the Roadmap.
