That is very common. Most operational workflows move across multiple departments, teams, and systems before the work is complete. Understanding how those pieces interact is a central part of the diagnostic process.
During the review, we follow the workflow from beginning to end, mapping each step of the process regardless of which department, system, or team is responsible for that portion of the work. This often reveals where handoffs occur, where delays appear, and where steps have become disconnected over time.
In many cases, parts of the workflow may also involve external vendors, contractors, or service providers. Those interactions are included in the analysis as well, since they are part of the overall operational process.
Looking at the workflow across departments, systems, and external partners helps ensure that improvements are based on how the process actually functions rather than how individual teams believe it works.
