Leadership View
How the process should work
Leadership often sees the intended workflow: the roles, systems, responsibilities, and outcomes the process was designed to produce.
When operations start feeling harder than they should
Growth exposes workflow cracks that extra payroll usually cannot fix.
When daily operations begin to feel slower, heavier, or more chaotic than they should, teams often
assume the issue is people or effort. In reality, the problem is usually hidden somewhere in the
workflow. A DECG workflow diagnostic identifies where the process is breaking down and what is
creating unnecessary friction.
- Processes that worked when you had 20 employees suddenly break at 80.
- Teams chasing status updates instead of moving work forward.
- Reports that don’t match what is actually happening on the floor.
- Bottlenecks that move around instead of disappearing.
- Software tools that promised efficiency but created more work.
Most of the time, these are not people problems. They are workflow design problems, handoff problems, visibility problems, or decision-making problems wearing a fake mustache and pretending to be staffing issues.
Who DECG typically works with:
- Growing companies with roughly 25–250 employees
- Operations leaders responsible for results across multiple teams
- Organizations where growth has outpaced existing workflows
- Teams struggling with visibility, coordination, or decision bottlenecks
Why workflows look different depending on who you ask
Your business may have four versions of the same process.
Leadership, employees, documentation, and the actual workflow can all describe the same process differently. DECG compares those perspectives to uncover where friction, workarounds, delays, and hidden bottlenecks are really occurring.
SOPs & Documentation
How the process is documented
SOPs capture the official version of the process, but documentation can fall behind as systems, staffing, customer needs, and workarounds evolve.
Team Reality
How the work is actually performed
Employees see the shortcuts, extra steps, exceptions, manual fixes, and everyday friction required to keep the work moving.
Actual Workflow
What the evidence reveals
Handoffs, delays, system activity, rework, exceptions, and operational data reveal how the process truly behaves across the organization.
The gap between these four views is often where operational inefficiency hides. DECG starts by understanding those differences before recommending what should change.
What DECG does
Operational efficiency consulting focused on workflow diagnostics
DECG helps growing organizations save time and money by uncovering workflow bottlenecks, hidden process breakdowns, and operational friction that make daily operations harder than they need to be.
We examine how work actually moves through the business, then identify practical improvements based on what the workflow reveals.
Billing Services · Finance
A $1M System Replacement Was Avoided
A billing service supporting nearly 10,000 clients and more than 300 vendors had developed increasingly complex billing logic. A large consulting firm recommended replacing the core system.
DECG examined how the billing workflow actually operated and found that the underlying problem could be solved without rebuilding the entire platform.
Outcome:
Roughly a $25K workflow fix resolved the issue and
avoided a $1M system replacement.
Manufacturing · Order Entry
Production Delays Weren’t a Staffing Problem
A growing manufacturing operation was experiencing production delays and inconsistent throughput. Leadership believed additional staffing and equipment were needed.
DECG analyzed the workflow and found the real constraint was how jobs were sequenced and handed off between departments.
Outcome:
An automated order-entry workflow increased efficiency and avoided
roughly $200K in annual payroll expense, with the
solution implemented for less than $50K.
Distribution · Warehouse Operations
Picking Errors Weren’t a Training Problem
A distributor managing thousands of boxes across hundreds of product variations was experiencing slow picking and frequent errors because employees had to interpret complex product labels.
DECG simplified the storage logic using aisle and bin numbers tied directly to the pick ticket.
Outcome:
Picking efficiency increased 23%, errors dropped
42%, and the new system was implemented over a
weekend for under $7K.
Manufacturing · Customer Onboarding
New Customers Were Falling Through the Cracks
A growing company relied on one account manager, paper notes, and spreadsheets to track new-customer onboarding.
DECG redesigned the workflow and created an interactive dashboard that tracked each account by stage, surfaced required follow-ups, and automated routine communication.
Outcome:
New-account conversions increased 25%. The redesigned
workflow was implemented in under three weeks for
approximately $25K.
DECG Workflow Diagnostic Insight
Processes that require frequent exceptions are usually poorly defined processes.
What people are saying
Leaders we’ve worked with, in their own words
A sample of the feedback David and Digital Efficiency Consulting Group receive from partners, clients, and industry leaders.
"David consistently delivered high-impact solutions that improved how our teams operated. A great example was when he helped us rethink our order entry process. By taking a close look at how work was actually moving through the system, he helped us simplify the workflow, remove unnecessary steps, and significantly improve efficiency across the team. What stood out most was his ability to understand not just individual processes, but how operations, sales, marketing, education, and training all connect. That cross-functional awareness allowed him to identify improvements that benefited the entire organization, not just one department. His attention to detail and commitment to meaningful improvement made all the difference. Any organization working with David through DECG can expect thoughtful analysis, actionable recommendations, and a genuine dedication to making your processes better."
"If you're looking to partner with someone who sees opportunities before most others do, David is the person to call. Long before strategic alliances became common in our industry, David approached us with a forward-thinking idea that ultimately created meaningful value for both of our organizations. His ability to recognize how the business environment was evolving, combined with a practical approach to building partnerships that benefit everyone involved, made the collaboration extremely successful. When challenges came up, David’s depth of knowledge and clear direction helped keep the work moving forward and focused on the right outcomes. David brings a rare mix of strategic thinking and real-world operational understanding. Organizations that work with him through DECG can expect thoughtful collaboration, smart ideas, and a partner who genuinely wants to help their business succeed."
"I’ve had the privilege of working with David at Digital Efficiency Consulting Group across multiple roles and organizations over the years, and I’m not sure I have enough space to express how much he has contributed to my success. What sets David apart is his ability to see situations from the other person’s point of view. His people skills are exceptional, and he has an incredible willingness to share his knowledge to help others grow. When we brought David in to review our ordering process, he quickly identified inefficiencies and opportunities we had overlooked. With his guidance, we were able to redesign the process to make it far more efficient and significantly reduce the costs associated with managing orders. David never makes you feel like any question is too small or too basic. His direction helped us navigate challenges that once seemed overwhelming, and the improvements we implemented continue to benefit the organization today. Any organization working with David through DECG is fortunate to have his guidance — he consistently goes the extra mile, and his leadership and operational insight are unmatched."
About DECG
Practical workflow improvement backed by 25 years inside operations.
Digital Efficiency Consulting Group helps growing organizations uncover the bottlenecks, workarounds, handoff issues, and process friction that make daily operations harder than they need to be.
Founded by David Carneal, DECG takes a bottom-up approach: understand how work is actually happening, compare it with how the process is supposed to work, and identify practical improvements that can save time, reduce cost, and make the business easier to operate.
David Carneal, Founder
Digital Efficiency Consulting Group
Choose Your Starting Point
Still seeing workflow friction in your business?
Most operational slowdowns are not staffing problems. They are often workflow design problems hiding inside handoffs, approvals, disconnected systems, or different assumptions about how the work is actually happening.
Start with the approach that best fits what you are seeing today.
The discovery call is complimentary and there is no obligation. If we do not believe we can uncover improvements that outweigh the cost of our work, we will tell you before anything begins.