Workflow Diagnostics • Bottleneck Diagnosis • Practical Improvements

Why does your business feel understaffed… and overstaffed at the same time?

Hiring more people rarely fixes the real problem.

The bottleneck usually isn’t the people.
It’s the workflow.

Often the payroll you were about to add pays for the fix.

Before hiring another team member, let DECG find the bottleneck first.

Example outcome: A workflow diagnostic uncovered hidden order-processing bottlenecks that were quietly delaying shipments and creating internal handoff confusion.

When operations start feeling harder than they should

Growth exposes workflow cracks that extra payroll usually cannot fix.

If the day-to-day work feels heavier, slower, or more chaotic than it should, a workflow
diagnostic usually reveals where the process is breaking down.

  • Processes that worked when you had 20 employees suddenly break at 80.
  • Teams chasing status updates instead of moving work forward.
  • Reports that don’t match what is actually happening on the floor.
  • Bottlenecks that move around instead of disappearing.
  • Software tools that promised efficiency but created more work.

Most of the time, these are not people problems. They are workflow design problems, handoff problems, visibility problems, or decision-making problems wearing a fake mustache and pretending to be staffing issues.

Who DECG typically works with:

  • Growing companies with roughly 25–250 employees
  • Operations leaders responsible for results across multiple teams
  • Organizations where growth has outpaced existing workflows
  • Teams struggling with visibility, coordination, or decision bottlenecks
Operations leaders reviewing workflows to identify bottlenecks and process friction
Vendor Neutral Solutions driven by workflows, not vendors
Data Driven Insights supported by real observation
Practical Solutions Recommendations designed for success
What DECG does

Operational efficiency consulting focused on workflow diagnostics

Digital Efficiency Consulting Group (DECG) is an operational efficiency consulting and workflow diagnostics firm that helps organizations identify operational bottlenecks, workflow inefficiencies, and hidden process breakdowns that slow growth and reduce productivity.

Unlike many consulting firms that begin with strategy recommendations or software implementations, DECG starts by understanding how work actually moves through an organization. This workflow diagnostic approach reveals operational friction that often develops as companies grow and processes become more complex. If we don’t see a realistic opportunity to create value that exceeds the cost of the engagement, we’ll tell you before we start.

The advisory services below show where these diagnostics typically focus inside growing organizations.

Three core areas: customer/order workflows, operations/process analysis, and data integrity & analytics visibility.

Customer & Order Experience

Map the full customer journey and order lifecycle—from first touch through fulfillment—to reveal delays, rework, and friction points. Studies show that disengaged or frustrated employees cost companies billions each year in lost productivity, while engaged teams see double-digit gains in performance.

Data, Analytics & Visibility

Strengthen the backbone of your decisions: data. We pinpoint gaps in integrity, structure, and reporting so you can trust what you see. Many executives now use productivity as a primary measure of digital ROI, yet still lack the clean data and visibility needed to measure it well—we help close that gap.

Organizational Readiness & Advisory

Our diagnostics include an assessment of your team's Change Readiness and Digital Maturity. We ensure your organization is culturally and structurally prepared to successfully adopt the changes outlined in the Blueprint, minimizing resistance and maximizing long-term success.

  • Change readiness assessment
  • Digital maturity baseline
  • Adoption risk & resistance hotspots
  • Enablement & sustainment plan
DECG Workflow Diagnostic Insight
When workflows are clear, teams spend less time asking questions and more time executing.
How we work

A clear methodology for identifying workflow bottlenecks.

Led by an operations practitioner with 25 years improving workflows across manufacturing, distribution, and service organizations.

Every engagement follows a clear methodology designed to uncover operational inefficiencies, quantify their impact, and deliver practical recommendations your internal team can execute.

We focus on clarity first—understanding what is actually happening in your workflows before recommending changes.

DISCOVER

Understand the Workflow

We begin by aligning with leadership on goals and success metrics, then observe how work actually flows across teams, systems, and departments. Interviews, walkthroughs, and data reviews reveal where delays, rework, and hidden inefficiencies occur.

ANALYZE

Analyze the Bottlenecks

Observations are translated into clear process maps and quantified findings. We identify the true constraints affecting performance and measure their impact in time, cost, and operational friction.

DELIVER

Deliver the Efficiency Blueprint

The final output is a vendor-neutral Efficiency Blueprint that prioritizes improvements, outlines expected impact, and provides a clear sequence of steps your internal team can follow.

Cross-Team Cross-team visibility restored
(GPS leadership alignment)
What people are saying

Leaders we’ve worked with, in their own words

A sample of the feedback David and Digital Efficiency Consulting Group receive from partners, clients, and industry leaders.

"I’ve had the privilege of working with David at Digital Efficiency Consulting Group across multiple roles and organizations over the years, and I’m not sure I have enough space to express how much he has contributed to my success. What sets David apart is his ability to see situations from the other person’s point of view. His people skills are exceptional, and he has an incredible willingness to share his knowledge to help others grow. When we brought David in to review our ordering process, he quickly identified inefficiencies and opportunities we had overlooked. With his guidance, we were able to redesign the process to make it far more efficient and significantly reduce the costs associated with managing orders. David never makes you feel like any question is too small or too basic. His direction helped us navigate challenges that once seemed overwhelming, and the improvements we implemented continue to benefit the organization today. Any organization working with David through DECG is fortunate to have his guidance — he consistently goes the extra mile, and his leadership and operational insight are unmatched."

Richard Southwick — VP of Sales, mó Eyewear

"I had the opportunity to work with David while leading CooperVision Specialty EyeCare for the Americas, and he quickly became someone we relied on during major integrations and large-scope initiatives. David has two standout strengths: operational clarity — he understands processes intuitively and can immediately identify where waste, delays, or unnecessary complexity exist — and project leadership. He knows when it’s time to gather input and when it’s time to call for a decision, which is an essential skill in a large organization. David brings insight, efficiency, and action to every project he touches. I would work with him again without hesitation — and others should, too."

Tony Sommer — CXO & Board Member, CooperVision Specialty EyeCare

"If you're looking to partner with someone who sees opportunities before most others do, David is the person to call. Long before strategic alliances became common in our industry, David approached us with a forward-thinking idea that ultimately created meaningful value for both of our organizations. His ability to recognize how the business environment was evolving, combined with a practical approach to building partnerships that benefit everyone involved, made the collaboration extremely successful. When challenges came up, David’s depth of knowledge and clear direction helped keep the work moving forward and focused on the right outcomes. David brings a rare mix of strategic thinking and real-world operational understanding. Organizations that work with him through DECG can expect thoughtful collaboration, smart ideas, and a partner who genuinely wants to help their business succeed."

Richard Perry — Business Partner

Who we are

Workflow diagnostics for growing organizations.

Digital Efficiency Consulting Group provides workflow diagnostics that uncover operational inefficiencies, map real-world workflows, and deliver objective recommendations their teams can implement.

Our work focuses on companies where growth begins to expose friction in processes,
coordination, and operational visibility.

With 25 years of experience working inside operations, DECG helps leadership teams understand what is actually happening inside their business, not just what is written in a SOP. When workflows improve internally, the benefits often extend outward as well, reducing friction for customers and improving the overall experience they have with your organization.

While our clients come from a variety of industries, the common thread is growth. As organizations scale, the processes that once worked begin to show strain, creating bottlenecks, coordination issues, and unnecessary friction across teams.

DECG helps leadership teams identify those hidden bottlenecks and redesign workflows so operations scale with the business rather than slowing it down.

Learn more about Digital Efficiency Consulting Group →

David Carneal, founder of Digital Efficiency Consulting Group

David Carneal, Founder

Digital Efficiency Consulting Group

Still seeing workflow friction in your business?

Most operational slowdowns are not staffing problems. They are workflow design problems hiding inside handoffs, approvals, and disconnected systems. Start with the quick diagnostic or schedule a complimentary discovery call to talk through what you're seeing.

The discovery call is complimentary and there is no obligation. If we do not believe we can uncover improvements that outweigh the cost of our work, we will tell you before anything begins.

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