Our consultants focus on digital efficiency consulting, business process optimization, and workflow improvement—so you get clarity, options, and results in a fraction of the time and price of traditional consulting firms.
Use the filters to view the questions you care about most—getting started, process, pricing, deliverables, and more.
Digital Efficiency Consulting Group (DECG) is an advisory firm that finds the hidden “time leaks” that create rework, delays, and decision fog. We map how work actually moves across teams, pinpoint where it breaks, and turn that into a clear, prioritized plan (see our operations efficiency audit for details).
If you want the quick “how we work” version, jump to our Efficiency Roadmap section. If you want the high-level overview first, start at About DECG.
DECG is a strong fit for organizations with real operations: handoffs between teams, exception handling, compliance constraints, and leadership reporting that has to be right. If you have capable people but work still gets “stuck” in the cracks, that’s our favorite kind of puzzle.
For the most common engagement types (and where you’d likely start), see Services. If you’re unsure, the Contact section is the easiest next step.
Common issues include broken handoffs, duplicate entry, unclear ownership, “workarounds” that became permanent, and manual exceptions that overwhelm a few key people. We also often find reporting that looks clean but is built on inconsistent inputs.
If you want examples of what this looks like in practice, the Resources page is the greatest hits. For the ways we typically tackle it, see Services.
Many teams can improve internally, until bandwidth, competing priorities, and internal blind spots get in the way. I help you move faster with a structured method, neutral facilitation, and an outside view that doesn’t have to “win the meeting.”
Think of it as turning scattered pain points into a sequence your team can actually execute. That sequence is exactly what the Roadmap is built to deliver.
Here are five core differences:
In short: I optimize for efficiency and outcomes, not billable time. If you want the process in one place, see the Roadmap.
No. DECG does not sell software, receive vendor kickbacks, or design projects to steer you into a purchase. If a tool helps, I’ll say so. If it doesn’t, I’ll say that too.
This is core to how I work. The details are spelled out on the Neutrality page.
Sometimes, yes, but only when it’s truly the simplest way to remove friction or reduce risk. A lot of problems are process issues wearing a “we need software” costume.
When software is part of the answer, I’ll define requirements first, compare options objectively, and keep you in control of the decision. That approach is outlined on Neutrality and baked into the Roadmap.
I use a requirements-first approach: define outcomes, map workflows and exceptions, and identify what the tool must support. Only then do we evaluate platforms. That keeps decisions anchored to your reality, not my past projects.
If you want the “no funny business” version of this policy, it’s on Neutrality.
That can absolutely be the right call. Sometimes the highest-efficiency move is to stabilize first, wait for a dependency, or stop adding change on top of change.
The Roadmap is designed to make that decision explicit (and defensible): what to do now, what to defer, and what to ignore. See Roadmap.
Yes. I can help you translate your needs into clear requirements, run structured vendor conversations, and pressure-test proposals so you’re not buying a shiny tool that doesn’t fit your workflows.
But I don’t become your implementation team. I help you choose wisely and set you up for success. That boundary is part of our Neutrality approach and shows up in the Services models.
Discovery starts before the call. You’ll get a short pre-meeting survey so we can focus the conversation on the real blockers, not the “tell me about your company” warm-up lap.
From there, we align on goals, map the pain points, and decide whether a small, right-sized first step makes sense. The full flow is described in the Roadmap, and the easiest next step is the Contact section.
Bring two things:
If you already know the area (order management, reporting, handoffs, etc.), skim the Roadmap first. It’ll make the conversation sharper.
Day-to-day, I work in focused blocks: interviews and workflow mapping, analysis and option-building, then review sessions with your team. I’m not there to camp in your calendar, I’m there to create clarity you can act on.
For engagement formats and what “right-sized” looks like, see Services. For the overall cadence, see Roadmap.
Minimal disruption is the goal. I’m careful with interviews, I prioritize existing data when possible, and I avoid “big bang” process changes that break momentum.
The Roadmap approach is built to be lightweight early, then more targeted as priorities become clear. See Roadmap.
You walk away with decision-ready deliverables, typically including:
If you want to see the “what does this look like in the real world” vibe, browse Resources. For how the deliverables fit into the full process, see Roadmap.
I prioritize using a simple framework that keeps teams out of analysis paralysis:
Then you decide what gets implemented, when, and in what order. That decision flow is part of the Roadmap.
Usually: a few example reports, whatever documentation exists (even if it’s messy), including SOPs and work instructions, and a couple real examples of work moving through the system. I’m not here to demand a pristine binder labeled “Operations.”
We keep it practical and targeted to the area we’re diagnosing. The Roadmap section shows how this inputs into the work: Roadmap.
Confidentiality is non-negotiable. I only collect what’s necessary, I limit access to sensitive artifacts, and I focus on patterns and process design instead of sharing identifiable details.
For the formal versions: see Privacy Policy and Terms of Service.
I scope work by hours and deliverables so expectations are clear and you can choose a right-sized option. Typical ranges:
Packaging can save time because discovery effort for one project often benefits others. If you want a scoped estimate, use Contact and tell me what’s breaking.
Ongoing advisory (retainer) support is for teams that want a steady, lightweight partner to keep improvements moving: quick diagnostics, decision support, and “are we about to do something dumb?” review before you commit time and budget.
It’s a good fit after an initial roadmap or when you’re managing multiple improvements over time. See Services, or start a conversation via Contact.
DECG brings 20 years of real-world experience across service environments, customer service/order entry and customer experience, manufacturing, distribution, and quality assurance. DECG is built around practical operational work: mapping workflows, finding root causes, cleaning up handoffs, and creating decision-ready plans leadership can actually execute. This isn’t theory-first consulting, it’s “make Monday easier” consulting.
If you want proof points and examples, the Resources page is where the receipts live.
Then I’ll tell you. Sometimes the best answer is “not yet,” “not this,” or “fix the foundation first.” I’d rather earn trust than manufacture a project.
Even when we’re not the right fit, I’ll usually leave you with a clear next step. If you want that reality check, reach out via Contact.
If these FAQs sound like your world, the next step is simple: a short discovery call where we’ll listen, ask a few focused questions, and help you decide whether a small project or ongoing advisory support is the right move.
Share your goals, challenges, and where you suspect bottlenecks might be. We’ll explore whether an efficiency assessment or roadmap is the right fit—and if not, we’ll point you in a better direction.
