About Digital Efficiency Consulting Group
Fixing the Small Things That Cause Big Problems
Digital Efficiency Consulting Group was founded by David Carneal, an operations specialist with more than 25 years of experience helping companies uncover the small issues that quietly create large operational problems. Over the years David earned the nickname “the digger.” Not because he enjoys digging through paperwork for fun, but because when something doesn’t look right, he has a habit of chasing it down until the real cause surfaces. Sometimes that means reviewing reports that don’t quite line up, walking through a workflow step by step, or simply sitting with employees and asking a straightforward question: “Show me how this actually works.”
What he has discovered repeatedly is that the biggest operational problems are rarely caused by one large mistake. More often they are the result of small issues that quietly build up over time. A formula that no longer accounts for a change in process. A procedure that slowly drifts away from how employees actually perform the work. A system setting someone changed months ago and never turned back on. Individually these issues seem minor, but when they compound across departments and workflows they begin to affect reporting, decision making, and overall efficiency across the organization.
David Carneal
Founder, Digital Efficiency Consulting Group
When “Big Solutions” Aren’t the Right Solution
One experience in particular helped shape the philosophy behind Digital Efficiency Consulting Group. David worked with a company that operated a billing service supporting nearly 10,000 clients and more than 300 vendors. Each vendor billed slightly differently, which meant the system managing those transactions had become extremely complex over time. A large consulting firm was brought in to evaluate the operation and their recommendation was clear: replace the company’s core system and rebuild it on a new platform designed to manage the complexity.
Given the scale of the operation, the projected cost was close to one million dollars, and even then the new system would not fully replicate the capabilities of the existing one. Instead of moving forward with a complete replacement, the company chose to step back and investigate the problem more carefully. After digging into the workflows and billing logic, the real issue surfaced and the fix ultimately cost about $25,000. The operational issues disappeared and the company avoided a massive system replacement that ultimately would not have improved their situation.
A Different Way to Approach Operational Problems
Most consulting firms are very good at what they do, but the approach often starts at the top with large strategies, major system changes, and transformation plans that can create as much disruption as they solve. Employees become nervous about what is changing, managers struggle to keep up with shifting priorities, and sometimes the people designing the solution have never actually performed the workflow they are trying to improve. Digital Efficiency Consulting Group takes a much simpler approach: start with investigation, understand the process, and talk to the people who actually do the work.
Before recommending any changes, David typically asks to review procedures, system screens, and the reports leadership relies on to make decisions. Once those pieces are on the table, patterns and inconsistencies tend to surface fairly quickly. From there the work becomes collaborative. Improvements are shaped with input from the employees who interact with the process every day, ensuring the solutions are practical, sustainable, and actually improve how the business operates.
Who DECG Works With
Digital Efficiency Consulting Group works with organizations across a wide range of industries including manufacturing, distribution, service businesses, retail, and restaurants. While operational processes exist in every company, DECG most often works with organizations that have 250 employees or fewer. Many are growing companies experiencing operational strain, while others are long-established businesses that have been successful for decades but have not revisited their processes in years.
Regardless of industry, the underlying challenge is often the same: processes that once made sense have slowly become difficult to understand, difficult to manage, and difficult to improve. When that happens, teams work harder than they should have to and leadership loses the visibility needed to guide the organization effectively.
Let’s Take a Look Together
If something in this story sounds familiar, there is a good chance similar opportunities exist inside your organization. Many companies assume operational problems require major changes, new systems, or large consulting projects. In reality, the most meaningful improvements often come from stepping back and taking a careful look at how things actually work today.
That is exactly what Digital Efficiency Consulting Group was built to do. If you would like a second set of eyes on your processes, workflows, or reporting structure, schedule a discovery conversation and let’s start digging.
Digital Efficiency Consulting Group in the Press
Industry publications, press coverage, and thought leadership articles featuring Digital Efficiency Consulting Group and its operational efficiency advisory work.
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