DECG turns messy handoffs and out of date processes into a clear, measurable customer-to-fulfillment flow. We pinpoint the constraint, quantify the cost, and deliver a step-by-step blueprint your team can execute without buying a giant platform.
Common symptoms: increased complaints • missed handoffs • duplicate entry • status-chasing • constant escalations
According to McKinsey, a substantial share of work activities could be automated with existing technologies, which is why workflow redesign matters before tooling.
20+ years across manufacturing, distribution, customer experience, and operations environments.
Explore: Customer & Order, Operations, Data & Analytics.
We uncover operational inefficiencies, map real-world workflows, and provide objective recommendations your teams can implement—without pushing any particular software or vendor.
Practical, decision-ready guidance for operations teams focused on digital efficiency, workflow redesign, and process optimization.
Digital Efficiency Consulting Group is a strategic-led consulting firm focused on research, analysis, and decision-ready options. With over 20 years of experience across customer experience, order entry, manufacturing, and distribution environments, we help organizations see what’s really happening in their processes—not just what’s written in a SOP.
We work primarily with mid-market manufacturing, distribution, and operations-heavy organizations that want clarity on what to fix first—and why.
According to recent workplace studies, knowledge workers can spend 50–60% of their time on “work about work”—status updates, emails, hunting for information, and duplicating effort—instead of doing the skilled work they were hired for. We partner with you to find and reduce that drag so people can get back to meaningful work.
Our mission is simple: we diagnose, we analyze, we recommend. Your organization implements, owns, and benefits from the change. We focus on realistic options that fit your resources, culture, and appetite for change—not a theoretical future state that never leaves the slide deck.
Many organizations are already investing significantly in digital initiatives, but research shows that the ones with higher digital maturity are several times more likely to report above-average revenue growth and margins. We help you turn good intentions into practical, measurable progress.
We focus on uncovering shortfalls, quantifying impact, and equipping you with a practical path forward—so your internal teams or partners can implement with confidence.
Three core areas: customer/order workflows, operations/process analysis, and data integrity & analytics visibility.
Map the full customer journey and order lifecycle—from first touch through fulfillment—to reveal delays, rework, and friction points. Studies show that disengaged or frustrated employees cost companies billions each year in lost productivity, while engaged teams see double-digit gains in performance.
Evaluate how work really flows across distribution, manufacturing, and back-office operations—then highlight where small changes could unlock big gains. Research into automation shows that in most occupations, at least a third of day-to-day activities could be automated or streamlined.
Strengthen the backbone of your decisions: data. We pinpoint gaps in integrity, structure, and reporting so you can trust what you see. Many executives now use productivity as a primary measure of digital ROI, yet still lack the clean data and visibility needed to measure it well—we help close that gap.
Our diagnostics include an assessment of your team's Change Readiness and Digital Maturity. We ensure your organization is culturally and structurally prepared to successfully adopt the changes outlined in the Blueprint, minimizing resistance and maximizing long-term success.
Every engagement follows a structured roadmap so you always know what’s happening, why it matters, and how it connects back to your goals. That structure matters: organizations that take a thoughtful, staged approach to digital change are significantly more likely to see strong financial results.
A structured approach to workflow analysis, recommendations, and decision-ready next steps—without implementation pressure.
We clarify your efficiency goals, scope, and, most importantly, align on the key performance indicators (KPIs) that will define success. We work to establish a baseline of your current process cost (time, labor, rework) to ensure all recommendations are tied to a measurable ROI.
We develop a transparent Statement of Work (SOW) that clearly defines deliverables, fixed timelines, and resource needs. This SOW is your document of control—guaranteeing alignment on what will be measured, how we will gather data, and which final outputs will be delivered (the Efficiency Blueprint and its supporting documents).
We move beyond assumptions to capture validated, ground-truth data by performing deep-dive interviews, targeted employee surveys, and process Value Stream Walkthroughs. This ensures the Blueprint is built on facts—identifying the 80/20 rule inefficiencies and the true bottlenecks that are slowing down your operations.
This is not a theoretical report. It’s a decision-ready package your internal team can use to prioritize what to fix first, justify investment, and execute improvements with confidence.
As you move to implementation, our optional advisory support offers a final layer of protection. We provide Vendor Validation Services, reviewing proposals from software providers and systems integrators to ensure they perfectly align with the goals and metrics defined in your Blueprint. This prevents scope creep and guards against over-engineered, costly solutions—while you retain full ownership and control over budget and implementation partners.
A sample of the feedback David and Digital Efficiency Consulting Group receive from partners, clients, and industry leaders.
“David quickly identified bottlenecks and gave us clear, practical recommendations we could implement immediately.”
“The process mapping and efficiency roadmap helped us prioritize what to fix first—and why it mattered.”
Whether you’re wrestling with paper forms, manual data entry, or frustrated teams, a short conversation can reveal where small improvements might create real change. Our mission is to arm your team with a data-backed Efficiency Blueprint, allowing you to implement change with confidence, control, and a clear measure of ROI—without the pressure of a software sale. In a world where only a minority of employees report feeling truly engaged at work, even small efficiency wins can have an outsized impact on morale and results.
In this no-pressure call, we will discuss what your Efficiency Blueprint could include:
Ready for an objective analysis? See what your Efficiency Blueprint could look like.
